Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
What is your standard shipping policy?
We offer complimentary express shipping on all orders over $150. Standard domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please use our online portal to generate a prepaid return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style advisors for assistance.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified suppliers to ensure our fabrics, from organic cotton to premium wool, meet high environmental and fair-labor standards.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.